Privacy Policy
En Place ("we," "our," or "us") operates restaurant management software and this website. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and restaurant name when you request a demo
- Private onboarding intake answers, restaurant profile details, launch timing, and setup preferences
- Uploaded setup packets such as staff rosters, menu documents, policy documents, vendor invoices, wine lists, POS exports, or credential handoff trackers
- Phone number and verification details used for secure sign-in to private intake or support tools
- Staff names, roles, and work schedules when you use our software
- Tip and earnings data entered by your team
- Messages sent through the in-app chat system
- POS data, reservation data, and financial data synced from integrated services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software
- Process and respond to demo requests
- Prepare onboarding, support, launch-readiness review, and implementation work for your restaurant
- Generate AI-powered insights, briefings, and recommendations specific to your restaurant
- Send notifications related to scheduling, tips, and operations
- Provide customer support
AI Features
En Place uses AI features to help summarize, search, draft, and analyze restaurant-specific operations. AI outputs are scoped to your restaurant context and should be reviewed by a human before operational decisions are made. We do not use your restaurant data to train public AI models.
Data Storage and Security
Your data is stored on Google Firebase with encryption at rest and in transit. Private onboarding drafts and uploaded setup files are stored against a private draft record. We implement role-based access controls so staff can only view their own earnings and personal data, and so private support tools stay limited to authorized tenant users. We perform daily automated backups to protect against data loss.
Third-Party Integrations
En Place may use service providers and integrations including Google Firebase, Formspree for public demo requests, Claude for AI features, and configured restaurant systems such as Genius POS, OpenTable, QuickBooks, OneDrive, Google Analytics, Google Reviews, Gmail, payroll exports, or reservation/event tools. Data shared with these services is governed by their respective privacy policies. We only sync the minimum data necessary to provide our features.
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information only:
- With your consent
- To comply with legal obligations
- To protect our rights or the safety of our users
Data Retention
We retain your data for as long as your account is active or as needed to provide our services. If you discontinue service, we will delete your data within 90 days upon request.
Your Rights
You have the right to access, correct, or delete your personal information. You may also request a copy of your data in a portable format. To exercise these rights, contact us at the email below.
Cookies
Our website uses minimal cookies and local browser storage for basic functionality, such as theme preference, private intake autosave, and resume-link recovery. We do not use third-party advertising cookies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
hello@enplace.restaurant